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Frequently Asked Questions

Everything you need to know about our pet care services

202 Five-Star Reviews | NePoPo® Graduate | Woman & Veteran Owned

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Quick Facts About Paws & Applause

Location: 7337 Tomotley Road, Maryville, TN 37801
Phone: (865) 300-5988
Hours: M-F 7AM-7PM, Sat 9AM-5PM, Sun: CLOSED
Boarding: $55/night
Daycare: $25/day
Grooming: From $35
Rating: 5.0 stars (202 reviews)
Training: NePoPo® Graduate
Owned: Woman & Veteran

General Information

What makes Paws & Applause different?

We're woman and veteran-owned with a NePoPo® Graduate on staff. We limit capacity to 15 dogs for personalized attention. Unlike large facilities with 50+ dogs, your pet gets individual care, not warehouse storage.

What are your hours of operation?

Monday-Friday: 7:00 AM - 7:00 PM, Saturday: 9:00 AM - 5:00 PM, Sunday: CLOSED — our team recharges; boarding guests still receive 24/7 care. Outside-hours pickup/drop-off available for a $10 fee.

Where are you located?

7337 Tomotley Road, Maryville, TN 37801. We serve Maryville, Alcoa, Louisville, Friendsville, Seymour, and surrounding Blount County areas. Pet taxi available within 10 miles.

What vaccinations are required?

Required: Rabies, DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus), and Bordetella. All vaccinations must be current. We recommend but don't require flea/tick prevention.

Dog Boarding

How much does overnight boarding cost?

Boarding is $55 per night with 24/7 supervision. Multi-dog families pay $45/night for additional dogs. Holiday boarding is $65/night. Pickup after 4:00 PM incurs an additional night's charge.

What should I bring for my dog's stay?

Bring your dog's regular food (prevents stomach upset), medications with clear instructions, favorite toys or blankets for comfort, vaccination records, and emergency contact info. We provide bowls, bedding, and treats.

Can I visit my dog during boarding?

We don't recommend visits as they can cause anxiety and disrupt routines. Instead, we send daily photo updates so you can see how much fun your dog is having!

What if my dog needs medication?

We administer medications at no extra charge. Bring medications in original containers with clear instructions. We handle pills, liquids, injections (like insulin), and topical treatments.

Dog Training

What is NePoPo® training?

NePoPo® (Negative Positive Positive) is a balanced training method using minimal pressure followed by double positive reinforcement. It creates clear communication between dogs and handlers for lasting results.

How long are Board & Train programs?

Programs range from 2-8 weeks depending on your dog's needs. Each program includes daily training, socialization, progress videos, handler training sessions, and lifetime support. Call (865) 300-5988 for a personalized quote.

Can you help with aggressive dogs?

Yes! We specialize in behavior modification. Each dog is evaluated individually and gets a customized training plan. There's an additional fee for aggressive dog handling, but we're committed to helping every dog.

Do you offer private training?

Yes, private lessons at $75/hour. Perfect for specific issues or owners who want to be actively involved. Package deals available.

Dog Daycare

What's included in doggy daycare?

Supervised playtime, socialization, basic training reinforcement, rest periods, fresh water, and lots of attention. Dogs are grouped by size and temperament for safety.

Is my senior dog too old for daycare?

Never! We customize activities for senior dogs — gentle play, extra rest, modified exercise, and special attention. Many older dogs thrive with the mental stimulation and companionship.

What's the daycare schedule and pricing?

Daycare is $25/day. Drop off 7-9 AM, pick up 4-7 PM (Mon-Fri). Saturday: 9 AM - 5 PM (Sunday closed). Half days available for $20 (4 hours or less).

How do you handle dogs that don't get along?

Our staff monitors all interactions. Dogs are separated by temperament and play style. If a dog needs alone time or doesn't enjoy group play, we provide individual attention and activities.

Dog Grooming

What grooming services do you offer?

Full service grooming: bath, blow dry, nail trim, ear cleaning, anal gland expression, and breed-specific cuts. Small dogs $75-$90, Medium $90-$110, Large $110-$140. Bath & nails from $35.

How often should my dog be groomed?

Long-haired dogs: every 4-6 weeks. Short-haired dogs: every 8-12 weeks. All dogs benefit from monthly nail trims. We can recommend a schedule based on your dog's needs.

Do you groom cats?

Currently, we only groom dogs. We can recommend trusted cat groomers in the Maryville area if needed.

Pricing & Billing

What forms of payment do you accept?

Cash, check, and all major credit cards. Payment is due at time of service. Boarding requires a 50% deposit to hold your reservation.

Do you offer any discounts?

Yes! Military/veteran discount: 10%. Multiple pet discount: 10% off second pet. Referral rewards program. Package deals for regular daycare attendance.

What's your cancellation policy?

48-hour notice required. Last-minute cancellations may forfeit deposit. We understand emergencies happen and handle them case-by-case.

Are there any hidden fees?

No hidden fees! Prices include everything except: outside-hours service ($10), aggressive dog handling (varies), and holiday boarding ($65/night). Medication administration is FREE.

Still Have Questions?

We're here to help! Contact us for personalized answers.

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